• Increased independence and ability to manage daily living and health
• Improved wellbeing and sense of safety at home
• Early identification of health changes through virtual monitoring
• Reduced feelings of isolation and stronger social connections
• Feelings of companionship with devices
• Enhanced privacy by reducing unwanted in-home visits
• Greater confidence using technology over time

Lois (Genie client): “I feel a bit safer in me house… And [Genie] says, ‘[Lois], have you turned the water off?’ Ooh, yes, I have!”

Craig (CareBuilder client whose support enabled him to move from 24-hour residential care and live independently): “[I now have] my little spacious place that I can relax and say it’s my home.” 

Ted (Genie client): “If I went down, they’d know about it and probably contact an ambulance if I weren’t answering… If something’s up with me… they report it to my adult social care worker who then takes action… They check my wellbeing more than anything.”

John (Genie client): “I was sitting here with a knife… she [VCD team member] got somebody else to ring for the ambulance crew… They took me to a place called Mind… And they were a big help.”

• Increased reassurance and visibility of relatives’ wellbeing
• Greater confidence that risks or health changes will be identified early

Bobby (Client Support Manager): “It enables the family to be closer, even though they’re millions of miles away.

Jack (relative): “Just the thought that someone is actually checking in on her at the same time every day was just a comfort.”

Sally (Relative): “Genie has been great because it reminds him to take his medication. As I am in work from seven until 2pm… the Genie has been really helpful. It also prompts him visually, and sometimes he needs reminding more than once.”

Adele (Relative): “It’s taken the pressure off me, like being a carer, to having her daughter back… it was getting to a point that I was her carer and she didn’t like it and I didn’t like it.”

• Reduced travel time and more efficient use of staff time
• Faster and more proactive assessments
• Better oversight of emerging risks and health changes
• Improved access to people in rural or isolated areas
• Structured engagement and support from the council

Evie (VCD team): “At the moment, we’re quite a rural county. It’s very difficult to get a staff member to travel 20 minutes to one person.”

Becca (domiciliary care provider): “Some places are in the middle of nowhere… quite difficult to have face-to-face calls. Genie could really help in that situation… You could have multiple virtual calls during the day, either side of face-to-face visits… and obviously you’d then be able to provide more check-ins to make sure they are safe.”

• More proactive and preventative care model
• Improved coordination and monitoring through shared trackers and dashboards
• Earlier intervention reducing escalation of care needs
• Support for transitions from residential care to independent living

Julia (VCD Team): “The [team] are very in tune with these users, and if they notice a change in behaviour it is picked up on quite quickly”

Marvel (VCD team): “You could potentially look at things like if they’ve got a skin condition or a wound… you could monitor it.”

• Operational efficiencies and reduced face-to-face support costs
• Improved service oversight and evidence of impact
• Better resource allocation and workforce efficiency
• Financial savings over time

Maisie (Shropshire Council): “It’s taking a bit of the pressure off the carer, the informal carer or our social work teams.”

Patricia (domiciliary care provider): “By the time you send the carers out there, they could have done three calls in town… it just wouldn’t work [without Genie].

• Scalable, user-centred model of care
• Improved inclusion for digitally excluded or remote populations
• Stronger stakeholder engagement and confidence in virtual care
• Foundation for future policy, programme development, and system transformation

Maisie (Shropshire Council): “There’s definitely a scope to join the approach up with the telehealth devices.”

Bobby (Client Support Manager): “You could get people out of hospital if Genie could link up with a virtual ward to go and check on people… it prevents readmission.”