Our blog features real-life stories from those living, dying, working and visiting care homes across the UK. If you’ve got a story you’d like to share, get in touch: email@example.com
Good practice blog
“Our residents do not live in our work place, we work in their home.”
I have been sharing this quote from a care home worker and thinking about it a lot over the last few weeks.
I feel very honoured as part of our ‘You Can Make a Difference’ Campaign and tour across the country to spend most days speaking to staff in hospitals, hospices and care homes, or our next generation of healthcare professionals in colleges or universities.
So often I travel home feeling inspired by the people that I’ve met and pledges that we’ve received.
The quote made me reflect on the way that residential care is often thought about, both in terms of the people who live there and the staff who work there.
Communities are in our hearts, we are the heart of our communities and our homes are at the heart of our community and relationships. This isn’t something that should change when we start live in a care home, after all, as the quote points out – this is our home now.
If we want to create friendly and supportive communities we have to include care homes, the people who live and the people who work there. If we are going to ask people ‘what and who matters to you?’, let’s make sure we ask the people living and working in care homes too.
What can you and I do to help change perceptions, and make sure that people living in residential care remain at the heart of our communities?
For my part, a big focus of my work through the Dementia Carer Voices project has been about highlighting the unique life stories of people living with dementia and their carers, and celebrating the role of the staff that make a real difference to their lives.
“Our residents don’t live in our work place, we work in their home”. In fact, our residents don’t just live in our care homes, they live in our communities and we can all play a part in supporting them to live well and stay included.
Thank you to Tommy Whitelaw, Project Engagment Lead at Dementia Carer Voices.
Imagine my concerns when during a monthly team meeting it became apparent that my team felt that their ideas and worries were not acted on.
The process we had in place to collect staff views was to feed them into the melting pot at staff meetings. But it became was clear to me only things that we had time to pick up or deemed as urgent were being actioned. On day two of the My Home Life Leadership Programme we learnt of the six sense framework, it made me think about how my team must have been feeling about their wishes and concerns not being acknowledged.
I said to myself, “Sarah, what does a deputy manager do?” I needed to give a clear structure to capturing staff comments and to have a team that knew who to report to and receive feedback from.
We have captured fantastic ideas such as care assistants with hobbies that can be transferred into activities and new ways of working to steer away from task orientated days. Another great aspect of this is that these lines of communication have become our supervision lines.
Overall this has allowed us to become more relationship centred as a home and united as a team, who are passionate, caring and devoted to the resident and service we provide! Creating a visual tool for colleagues to appreciate the structure and flow of our home and support system has helped everyone.
As a bonus it also acts as clear evidence that inspectors and support services look for when entering our residents home.
Many thanks to Sarah Clarke Deputy Home Manager, Buckinghamshire for sharing her experience with us.
Kindness is the most important attribute.
We recently advertised a new post for an Activities Coordinator. One of our residents, Bella Watkins was asked if she would like to sit on the interview panel, she was delighted to be asked and agreed straight away!
The evening prior to the interview, Bella asked staff to help her choose her ‘power clothes’ for the interview and spoke with the staff informing them exactly what she was looking for in a candidate. Kindness was the most important attribute she told us.
Bella was up at 7am on the day of the interviews, she instructed the staff on the style she wanted her hair. An additional member of care staff assisted Bella getting dressed whilst another attended to her make-up and choice of scent. After the ‘team’ had worked on Bella she was ready, confident and prepared!
When the interview started Bella asked the candidates about their intentions for activities in the home, she told them what she liked to do during the day and her expectations of them. ‘We don’t just want War music and Bingo” she said.
The successful candidate told us afterwards that it was great to be given the opportunity to ask at interview what activities the residents would like to take part in. She looked forward to working with Bella to plan and facilitate activities.
This experience enabled Bella to be a part of the decision process within her home and enable her to have a voice. Bella commented, “I’ve always been a good judge of character” She certainly is!
Thank you to Nathan Corfield, Spring Gardens Residential Home.
Around five years after my aunt was diagnosed with dementia, I gave the social worker the go-ahead to look for a care home, he told me about a very good one, fairly local to where my aunt was living and run by the faith community that she was an active member of.
We were invited for a visit and to have lunch at the care home and on the day my aunt was made to feel very welcomed and very special. She got to try out the hair salon, we had lunch with home manager and we took part in some of the afternoon’s activities. I saw my aunt enjoy herself and be so obviously stimulated in a way that was not happening day-to-day. The warmth of the staff gave me some reassurance, but best of all I saw my aunt’s frown disappear for the first time in ages. She just glowed! As far as I was concerned there was no question about my aunt staying there – the transformation in her in that short period was remarkable.
She had gone from being dispirited and often withdrawn to being far more conversational, stimulated and engaging. She had already started to charm many of the staff with her cheerful, kind and thoughtful nature.
I maintained my visiting routines as I had done whilst she was at home, we carried on talking about the things we always talked about and I made sure that her room was filled up with lots of familiar things.
In the last few months of her life when she was barely eating, the staff would sit patiently with her for as long as it took to with a few spoons of custard and cake. The looked after her and met her every need without hesitation and always made me feel welcome and included in her care. I was always contacted in a timely manner when there were any concerns and whenever I visited I was given all her paperwork to read through and discuss.
On the day that my aunt died, I was called to be with her, her last hours were peaceful and dignified. When she died in my arms the staff came to pay their respects and attended to her body with great care. I was given the office phone to call relatives around the world. As many as could came to her funeral and they all came to prayers and tea at the care home afterwards.
I will never be able to thank the staff at that care home for all they did to make my aunt’s last 16 months so fulfilled.
Thank you to Mary Hardcastle for sharing your story.
We are proud to offer a home that strengthens the cultural identity of residents, relatives and staff. We found that simply greeting someone or understanding an expression of discomfort in Welsh can make a huge difference to the resident’s care.
We offer Welsh activities, entertainment, conversation and literature for the residents on themes of: food, history, legends, clothes, holidays, eisteddfods and more. In the sessions residents have varied reactions with different levels of engagement: some will enjoy the Welsh conversation and participate in the whole session whilst others may only respond on hearing the Welsh hymns for example. We adapt the session to the needs of the residents, sometimes spending a short time one to one with residents who choose not to join the group session.
Welsh language development training for staff has been well received, this weekly training gives staff the confidence to try out new skills and support each other. One resident who lives with Dementia and has Welsh as a first language helps staff who are learning Welsh.
Welsh sessions are used for reminiscence and importantly to gather stories that inform us of the people we care for. One resident who prefers to stay in his room most days will attend the Welsh sessions and share his experiences of choirs and his younger years. Whilst living with short term memory loss he continues to recall events from his past with clarity. He also enjoyed a trip to a local Eisteddfod in Maesteg with other residents, where he enthusiastically recalled the days when he entered the Eisteddfod as a child. This was all made possible by respecting cultural needs and encouraging the sharing of stories in Welsh.
Diana Purnell is the registered manager of Foxtroy House in South Wales
We have been looking at different ways that we can improve our care home and our relationships with our residents – we are always asking ourselves: ‘how can we put more effort into the residents and their lives?’ There are always the same old struggles but what can we do and what new ideas can we come up with?
With our activity co-ordinator Leanne, one thing we have done is to personalise each room with pictures on each resident’s door and cork boards in each room, tailored to them. We have a board on each resident’s door with their name and a picture they choose – either of themselves or something that means something to them. So for example, if they like gardening, we might put a picture of a flower on their door.
Inside the room, we have a cork board. When a resident first comes to the home we sit down with them and find out more about them – what they like and what’s important to them. We put this information on their board, so that anyone who comes to their room knows what this might be – it might just be how they like their tea or something about their life, which visitors and staff can connect to. Continue Reading
Over the years we’ve had a relationship with different groups of young people in our care home but we had lost contact with them, so we decided to start to build the links up again. It wasn’t completely straightforward – when we first started to try to find groups to link with some of them said that they had other things going on and weren’t able to commit to visits, even not very often. But we’ve kept trying and now have a good relationship with our local Girl Guides and Scouts, and different age groups from schools, who all visit the home regularly.
One thing that’s worked really well has been coordinating with the school about what the children are working on and building in the care home visit opportunity. For example, our Activities Coordinator went in to visit the primary school children beforehand and read the group a story designed to help children understand people with dementia. Then they had a group activity drawing pictures of their grannies and grandads for a display in the front of the care home, which was waiting for them when they arrived. Continue Reading
I’m the Chief Operating Officer of The Fed– a social care charity which runs many community projects for people of all ages and large residential and nursing home for older people.
We took over the home in 2009 and it was clear that the building needed an upgrade. It was a typical 1970’s building, which had been through lots of small redevelopments over the years. The layout was confusing; there were long corridors and little choice for residents about where to spend their time. It was a particularly poor environment for people with dementia.
Early on we started to look at what we could change, and how. We consulted residents, their families and the wider community, not only about the building, but residential care more broadly. Continue Reading
“As I’ve been going through the My Home Life Leadership Support programme I’ve been looking at how we can be doing more to share decision making in our care home.
We’ve already tried a few different things in the past, like asking the residents to pick the design for the invitation card we made for Care Home Open Day.
We love the idea of a decision tree so we arranged to have one painted in our main hallway – right opposite where residents get their hair and nails done so it was a talking point straight away. It’s great to see the opinions build over time. We used to just ask people face to face about things but this way the residents can see where a decision came from.< --!more-->
We usually leave the voting open for quite a while – sometimes people aren’t in the mood to make a decision, or aren’t well for a while and there’s no pressure for people to make a decision if they don’t want to. Our staff have also been talking about different ways we can use the tree – we’ve got our cook asking to use it to hear about what kind of special Christmas food our residents would like. Continue Reading
A manager shares plans for a really special event commemorating residents’ memories and the war experiences of them and and their families – with a theme of forgiveness.
It all started when our local MP realised that the children in our area didn’t really know that much about the history of the area and wanted to encourage them to do a school project. Our care home is actually built on former munitions factory land and of course lots of our residents have first-hand experience of what the war was like!
We decided that we wanted to do something a little bit different what you might expect from a war commemoration so we started thinking about a theme of forgiveness. After a quick Google search for ‘forgiveness’, we found out about The Forgiveness Project. They have already developed a pack for schools which they gave us to use so a lot of the work was done for us! Continue Reading