Our blog features real-life stories from those living, dying, working and visiting care homes across the UK. If you’ve got a story you’d like to share, get in touch: firstname.lastname@example.org
Good practice blog
Do you want to stay cool as a cucumber this Summer?
MHL have spoken with Milton Keynes Care Home managers who have shared their top tips of how to keep stress away this summer!
Why not try and see for yourself?
Help your team to reach and identify solutions.
Doing this give teams confidence and prevent people from always relying on you for the answer.
- Create time to reflect, keep a reflective diary?
Try not to take work home.
Our thanks goes to the Managers of the My Home Life Milton Keynes Leadership Support Programme for their suggestion and thoughts to help others.
Let us know how you got on by leaving a comment or getting in touch with us email@example.com
Blakesley House Nursing home have been working on improving their End of Life (EoL) services for residents. Throughout their strive to be better, they’ve achieved recognition for the second time from the Gold Standard Framework (GSF) Hallmark and have received the GSF Platinum award 2017-2020. Blakesley are among 20 care homes from across England to win this prestigious award from the National GSF centre.
Karen Agbuya has worked for Blakesley house since 2015 and spoke with My Home Life (MHL) about her journey as a care assistant working with older people.
Karen has worked with many residents facing end of life, she thinks it’s important to support people to have a ‘Good Death’.“For me the experience of a resident passing away is always an emotional and personal one”.
Karen explained to MHL that Blakesley House has worked hard to change and improve their offer of support to residents who are at the end of their life. “The most significant change to our practice was to have more ‘conversations’. Talking with a resident about what they’d like at the end of their life is important to them and, to me as a carer. By having these conversations sensitively (and there is likely more than one) and, early on, it allows residents to feel heard, settled and comforted that all has been taken care of.
Karen explained that Blakesley House use Advanced Care Planning (ACP) techniques to capture their residents plan for EoL, she said “advanced care planning avoids confusion if a resident becomes ill quickly and perhaps is unable to communicate their wishes to us”. In speaking with Karen her passion around supporting people facing EoL was impressive. Her honesty when talking about residents advanced care planning was refreshing to hear. “Conversations with older people around death and dying is never easy, but by having them its often a relief for residents. To know everything is done and planned for, is a big comfort to them”.
Some positive experiences Karen’s shared with residents at the end of their lives have been, “Seeing a resident’s ACP through, has created a sense of calm in their final hours. Some ACP’s have requested things such as having a bath. Residents in their final hours have found bathing to be a relief from pain and discomfort. I’ve also provided things such as, fresh linen, made sure the resident is comfortable and dressed to their liking. I’ve applied makeup to ladies before as it’s important to them to look nice, I’ve also been asked to provide music, this often plays in the background in someone’s final hours, and we’ve been told by residents this offers them a feeling of peace and comfort at the end. Key in our minds is keeping people comforted and cared for”.
Margret Lane Manager and owner of Blakesley House expressed her delight that her team won the GSF award and is proud of their continued passion to learn, reflect and improve. MHL asked Margret, what was the single most important thing she changed that cost nothing? Margret replied “encouraging teamwork in the home has had the biggest impact to our overall service. This dynamic, safe environment developed by the team, has created a supportive space for all the staff to grow and improve, and all of this directly improves the overall experience for the resident.
MHL feels it’s important to recognise that supporting older people living in care homes at the end of their lives is something health and social care professionals do every day, proudly, compassionately, quietly and without fuss. We would therefore like to thank them, and congratulate Blakesley House on winning their award and striving for continued improvement. Well done.
Our thanks goes out to Blakesley House Nursing home for taking the time to speak to My Home Life about their experiences.
Wales has been creating magic with older people living in care homes by using the arts as a platform for engagement and meaningful activity. The cARTrefu project has been supported by My Home Life Cymru to provide training for the artists involved. David Cutler, Director of the Baring Foundation has created a Blog explaining the work that has taken place and why its being further developed in Wales as a key resource for older people.
Click the link below to find out more.
My Home Life spoke with a manager of a recently rated ‘Outstanding’ Dementia, Nursing, and residential care home, they kindly shared the key ingredients they needed to reach an ‘Outstanding’ rating.
“Thing’s in the home improved when I was out of my office, it made me visible to staff relatives and residents and most importantly, involved me in the home”.
Being out of the office allowed me time to get to know my residents and see first-hand what was happening in the home. Last year I attended a My Home Life Leadership Support Programme, it allowed me to focus on my personal development in becoming a healthy, confident coach and leader. The programme allowed me time out of the home to network with other care home managers, reflect on my leadership skills and learn new methods of communication with staff. All this has created a more open, empowered culture in the service. “It all begins and ends with quality Leadership”.
“Resident involvement in the daily running of the home was pivotal in creating a person centered environment “.
The manager said, to reach ‘Outstanding’ the care home moved towards providing consistent capture and feedback of relative, professional and resident comments regarding quality in care. I explained to MHL the need to always involve the resident’s in all aspects of care home life, from individual care planning, to events planning for the care home.
“Making time to listen to relatives, residents and staff members is extremely important to me”
I explained that using this time allows me the opportunity to feedback and meet or realign expectations which, overall improved the experiences of those living in, visiting and working in the care home.
“Just be yourselves, it’s enough”
I often speak to staff about the importance of maintaining a ‘normal’ day’s routine when being inspected. Every day I see my staff shine with talent and initiative, I want to ensure staff know an inspection day is no different to any other day. “The key is managers being confident in their staff’s abilities”, this comes from investment in quality training, and the development of a positive culture of openness and good relationships.
“Always support the questioning, challenge and reflection of why things are done in a certain way”
Reflective practice is the final key ingredient in reaching ‘Outstanding’. All people living, working, and visiting the care home are encouraged to feedback and question practice. The Manager explained that with questions, comes learning, with learning comes change, and then innovation. This is why we always want to develop our skills, share our knowledge and learn from positive and negative experiences.
“It’s not a job, it’s what we do here”, a statement of which truly embodies the positive values of caring for older people living in care homes.
My Home Life would like to extend its thanks to the manager who assist in the creation of this blog.
Our home held an older persons services information drop in afternoon in which we invited in local organisations and support groups to discuss services available to older people in the area and opened the event to members of the public.
We held the event in our home to provide a relaxed, comfortable space for people to come in and seek advice.
Representatives from the Alzheimer’s Society, Age UK, Care and Connect North Tyneside, Equal Arts, and the North Tyneside Carers Centre met with guests to discuss their services and the help, advice and support available in the area.
Why did you decide to hold the event?
We thought that this would be a great way to connect with organisations relevant to our residents and their families and friends, as well as provide the opportunity to showcase the works of Older Persons advice, support and social groups in the area and help inform local people of the resources and support available and equip them with the knowledge of where to go for help and further information. The open day also offered a networking opportunity for local older persons groups, as well as older people living in the area.
What was the impact on the professionals/residents and staff?
Following the event we received an email with some lovely comments about the event and the home from the Chairman of North Tyneside. The staff were very proud.
We also had some new visitors from a neighbouring sheltered accommodation complex who said they’d like to come along to our weekly coffee morning and future events which is great for our residents who like to make new friends.
What have you learnt about the power of community engagement?
As care homes we often think about how getting involved in the community can benefit our residents and our home but we also have so much to offer our communities too. As part of day-to-day life we form many close relationships and networks in our area, from our visiting healthcare professionals, to local suppliers, to our local authority, to community groups and churches involved in our activity provision.
We can use our connections and shared knowledge to help benefit people living locally and better our communities as a whole.
Thank you to Joanne Rossiter, Maria Mallaband & Countrywide Care Homes.
I remember talking to one of our prospective residents at one of our care homes telling me about her “life of ever decreasing boxes” as she put it.
From a large family property to a downsized house once her children had left home, then to a small warden controlled flat and now to one room in a care home. The prospect was not an attractive one – she then mentioned her final box as she departed for where ever we go next! Whilst she was not sad about this it did carry some pathos and one we care home owners must heed in how it feels to come into 24/7 care, ‘when the time is right’, as I am prone to say.
We have just marked National Dignity Day on the 1st February in our homes with some really relevant, entertaining and powerful points being made by residents, staff and visitors. The words mentioned in our conversations included Choice, Privacy, Respect, Rights, Control and Empowerment, and all of these we feel can be regarded as key messages underpinning how we ensure that the ‘inner sanctum’ of a residents bedroom looks and feels just right for the person moving in.
I believe it is one example of how partnerships between the person moving in, their families and their loved ones working with us must combine wants and needs to create a familiar, safe and idiosyncratic expression of who they are with perhaps treasured memories and possessions. We will always encourage people to bring special items of furniture (if space permits), photographs and ornaments too. Colour and clutter we like, with a principle of being age appropriate as well as risk free being considerations of course.
The point about space can be an issue; in our older homes we don’t have standardised room sizes – we will always argue that homely homes need character and without these variations we teeter on institutionalised care in purpose built units often designed for upward of 60 residents – which I will always be sceptical in terms of how homely these industrial style care settings can be. The balance between what a person is used to needs in later life may also need special consideration. The combination of homely versus perhaps a swish hotel like environment and the impact these can have on comfort and atmosphere is also important to discuss. We will always aspire to balance appropriate expectations with the views of others, crucially to get their new home right for the person now living with us.
When a person is coming into a care home to live we want to see it as just that – a place to live.
Some of our folk prefer to spend lots of time in their room watching TV, reading, doing puzzles, resting, or entertaining as many do – others will leave their bedroom early in the morning and return late at night after a day spent in communal areas busying in a more social way. You may see some rather spartan rooms as much as those full of reminiscent relics of a full and adventurous lives. Much of this will come down to how able families are to help provide content for their loved ones. Our part is to do all we can to encourage personalised rooms befitting the person staying with us. We must also recognise changing needs including how we store essential items like creams, toiletries and, for many, personal care items such as continence pads for those that need them – dignity must always be protected – we must also take account of mobility aids and potential needs changing such as when a high low bed may be required for assistance getting in and out of bed if a person becomes less able.
Overall the transition from a person’s own private home to a shared environment of a care home has a huge emotional impact on all involved.
Moving to a care home is often an unplanned event following a hospital admission or after health care decline or event. Older people should be open to this possibility, we would claim, and families too. Moving into a dynamic, progressive, safe and fun care home when the time is right is something should be something we look forward to!
Many thanks to George Coxon, Care Home Owner – Pottles Court and Summercourt, Devon.
Sometimes you have those moments in your work that really affirm why you do what you do. Those moments that really touch and stay with you; when you realise you are making a difference to people’s lives, even if in a very small way.
At Alive!, my work involves bringing older and younger people together. It’s about opening doors, opening care homes to the wider community, allowing connection and communication across the generations. Our elders have so much to give and share; their opinions, their joy, their experiences, sometimes their sorrow. As a society we have a tendency to exclude our elders. We wrongly assume once they reach a certain age, or a stage on their dementia journey they have nothing to give – or are unable to give. We can close them off, almost shut them away and stop listening.
But bringing old and young together through Intergenerational School Projects has been a positive way of beginning to break down these barriers; of opening up understanding between the generations; of bringing community in to share with elders and enabling older people to show their talents and be cherished. Through our intergenerational Project “Paint Pals”, we have been linking up schools and care homes to exchange paintings and to meet up to paint together over an academic year.
One of my new projects this year has been between a school and care home in Bristol. The school and care home are neighbours and share a fence – whoever built it actually put a gate in between them, but it has stayed locked, – until now.
Watching the children involved in this Paint Pals project come through the opened gate from their school to the care home, to spend an hour painting with the elders was one of my “magic moments”.
Seeing the gate finally being opened and the smiles on the children’s and elders faces on meeting their Paint Pals, witnessing their small moments of connection. The eye contact, the smile, the touch of a hand. The word of encouragement from old and young, the admiration and sharing of each other’s work. Sometimes just being together in silence, being in the moment, engrossed in their paintings.
It’s just a start. A small start. The children and elders will continue to meet up and share this year. But we need more moments like this, in more care homes and schools to ensure more gates will be unlocked and old and young can come together and connect in such a positive, meaningful and creative way.
Many thanks to Isobel Jones Business Development Manager, Alive!
“Our residents do not live in our work place, we work in their home.”
I have been sharing this quote from a care home worker and thinking about it a lot over the last few weeks.
I feel very honoured as part of our ‘You Can Make a Difference’ Campaign and tour across the country to spend most days speaking to staff in hospitals, hospices and care homes, or our next generation of healthcare professionals in colleges or universities.
So often I travel home feeling inspired by the people that I’ve met and pledges that we’ve received.
The quote made me reflect on the way that residential care is often thought about, both in terms of the people who live there and the staff who work there.
Communities are in our hearts, we are the heart of our communities and our homes are at the heart of our community and relationships. This isn’t something that should change when we start live in a care home, after all, as the quote points out – this is our home now.
If we want to create friendly and supportive communities we have to include care homes, the people who live and the people who work there. If we are going to ask people ‘what and who matters to you?’, let’s make sure we ask the people living and working in care homes too.
What can you and I do to help change perceptions, and make sure that people living in residential care remain at the heart of our communities?
For my part, a big focus of my work through the Dementia Carer Voices project has been about highlighting the unique life stories of people living with dementia and their carers, and celebrating the role of the staff that make a real difference to their lives.
“Our residents don’t live in our work place, we work in their home”. In fact, our residents don’t just live in our care homes, they live in our communities and we can all play a part in supporting them to live well and stay included.
Thank you to Tommy Whitelaw, Project Engagment Lead at Dementia Carer Voices.
Imagine my concerns when during a monthly team meeting it became apparent that my team felt that their ideas and worries were not acted on.
The process we had in place to collect staff views was to feed them into the melting pot at staff meetings. But it became was clear to me only things that we had time to pick up or deemed as urgent were being actioned. On day two of the My Home Life Leadership Programme we learnt of the six sense framework, it made me think about how my team must have been feeling about their wishes and concerns not being acknowledged.
I said to myself, “Sarah, what does a deputy manager do?” I needed to give a clear structure to capturing staff comments and to have a team that knew who to report to and receive feedback from.
We have captured fantastic ideas such as care assistants with hobbies that can be transferred into activities and new ways of working to steer away from task orientated days. Another great aspect of this is that these lines of communication have become our supervision lines.
Overall this has allowed us to become more relationship centred as a home and united as a team, who are passionate, caring and devoted to the resident and service we provide! Creating a visual tool for colleagues to appreciate the structure and flow of our home and support system has helped everyone.
As a bonus it also acts as clear evidence that inspectors and support services look for when entering our residents home.
Many thanks to Sarah Clarke Deputy Home Manager, Buckinghamshire for sharing her experience with us.
Kindness is the most important attribute.
We recently advertised a new post for an Activities Coordinator. One of our residents, Bella Watkins was asked if she would like to sit on the interview panel, she was delighted to be asked and agreed straight away!
The evening prior to the interview, Bella asked staff to help her choose her ‘power clothes’ for the interview and spoke with the staff informing them exactly what she was looking for in a candidate. Kindness was the most important attribute she told us.
Bella was up at 7am on the day of the interviews, she instructed the staff on the style she wanted her hair. An additional member of care staff assisted Bella getting dressed whilst another attended to her make-up and choice of scent. After the ‘team’ had worked on Bella she was ready, confident and prepared!
When the interview started Bella asked the candidates about their intentions for activities in the home, she told them what she liked to do during the day and her expectations of them. ‘We don’t just want War music and Bingo” she said.
The successful candidate told us afterwards that it was great to be given the opportunity to ask at interview what activities the residents would like to take part in. She looked forward to working with Bella to plan and facilitate activities.
This experience enabled Bella to be a part of the decision process within her home and enable her to have a voice. Bella commented, “I’ve always been a good judge of character” She certainly is!
Thank you to Nathan Corfield, Spring Gardens Residential Home.