Relationship-centred care provides the underlying approach to deliver the best practice themes.
It recognises the importance of positive relationships between older people, relatives and staff, as well as, between care homes, their local communities, and the wider health, social care and housing system.
Relationship-centred care and the Senses framework
Mike Nolan and a team at Sheffield University identified six dimensions that underpin ‘relationship-centred care’ in the Six Senses Framework (2006). These six ‘senses’ acknowledge the subjective and perceptual nature of the key determinants of care for the three groups of people in the care setting: older people, families and staff. Nolan and his colleagues argue that each of these three groups need to feel:
- a sense of security (to feel safe);
- a sense of continuity (to experience links and connections);
- a sense of belonging (to feel part of things);
- a sense of purpose (to have a goal(s) to aspire to);
- a sense of fulfilment (to make progress towards these goals); and
- a sense of significance (to feel that you matter as a person).
You can read more about the Senses framework and relationship centred care here.
Download the poster of the Senses framework by clicking the image or visiting the ‘Poster’ section of our Resource library.