These senses and best practice themes are brought into practice using Caring Conversations. Belinda Dewar from My Home Life Scotland‘s work on Compassionate Care provides a vehicle for achieving relationship-centred care through a process of open questioning (The Seven C’s) which focuses on:
- being courageous (e.g. What matters? What would happen if we gave this a go? What is the worst that could happen if you did this?)
- connecting emotionally (e.g. How did this make you feel?)
- being curious (e.g. What strikes you about this? What prompted you to act in this way? What helped this to happen?)
- collaboration (e.g. How can we work together to make this happen? What do you need to do to make this happen?)
- considering other perspectives (Help me to understand where you are coming from. What do others think? What is real and possible? What might the other person be thinking?)
- compromising (What is important to you? What would you like to happen?)
- celebrating (What worked well here? Why did it work well? How can we help this to happen more of the time? What are our strengths in being able to achieve this?
You can find out more about Caring Conversations and positive caring practices on the MHL Scotland website.
Download the poster of the 7Cs of caring conversations by clicking the image or visiting the ‘Poster’ section of our Resource library.