Leadership programme

The Leadership Support and Community Development Programme

This bespoke Leadership Programme is here to meaningfully support the sector. It celebrates positive practice and communicates the vital role that care homes provide for our frailest citizens. Designed for care home managers in England, it helps them take forward change in their care homes. In the last six years, 250 care home managers across England have completed the Programme, using it to help improve relationship-centred care in their homes. The programme is currently under development for care home managers in the rest of the UK.

Outcomes reported by managers already on the programme:
• Increased resilience, less risk from ’burn-out’
• Improved skills and strategies to drive forward transformation
• A calmer more relational environment to live and work in
• Reduced staff turnover and sickness
• Opportunities to drive forward quality agendas
• Improved relationships with external agencies

Overall, the programme has demonstrated that it contributes positively to supporting the quality of life of residents, relatives, staff – and the managers themselves.

“I can’t overstate how much the programme has helped me personally to develop the home over the past 12 months. It really has made a big difference.”

Care Home Owner/Manager, Derbyshire

How does it work?
Each group comprises up to 15 care home managers guided and supported by professional coaches and facilitators. Over a 12-month period, they advance their skills; engage with the evidence-based, relationship-centred practice; in order to resolve the complex everyday issues that impact upon service quality.
We work with managers at every level, to facilitate their personal growth as individuals and as professionals leading change.

The programme begins with a four-day introductory workshop (2 x 2 days), followed by regular half-day Action Learning meetings over nine months. Managers become part of a wider movement for social change. Using the principle of experiential learning through action and with the intention of improving practice, the continuous process of learning and reflection is supported by the whole group.

Evidence shows that people learn best when they learn with and from each other, by working on real problems and by reflecting on their own experiences. The sessions are confidential ‘safe zones’ to support them to be honest and open. With the managers’ permission, the learning can be shared more widely and in addition, community and statutory services are better able to understand how they can support care homes to deliver quality of life.

“I’ve totally changed the ethos of the home from one that was predominantly task-driven to one that is more focused on what our residents want and need in the here and now – it’s not been easy but the changes have been positive for everyone.”

Care Home Manager, Plymouth